More experts speak about the book:

Kimberley Wiefling

Founder & President of Wiefling Consulting,

Author of Scrappy Project Management and Scrappy Women in Business.

Project Workflow Management condenses decades of hard-won experience into a recipe for successfully completing project of enormous complexity. While knowing what to do is a great start, the book guides you expertly through exactly how to do it. The wisdom in Project Management Workflow will save you and your team from dozens of predictable and avoidable "surprises" that you are bound to encounter - enabling you to benefit from the nuts and bolts approaches shared in this comprehensive guide to achieving impossible results


Mark Price Perry

Author, Business Driven PMO Book Series,

Senior VP and founder of BOT International

Maltzman and Epstein provide a comprehensive, yet easy to understand and apply, business process management approach to project management workflow that will help any organization improve their project management DNA. Great read and reference for project managers, PMO managers, and all those involved in project related work.


Wayne Turmel 

President of,

Host of The Cranky Middle Manager show, Chicago, IL

"PM Workflow" is an invaluable guide for both experienced Project Managers and "newbies". it's ideal for those of us who want to start with the "big picture" and work our way down to the thousand little details that can make or break our projects…and our sanity.

Elizabeth Harrin 

Director, The OTOBOS Group, Multiple awards winner,

Autor of Project Manager in the Real World and Social Media for Project Managers

Project Workflow Management is a new approach to project execution. This book includes detailed descriptions of processes with examples where appropriate. The supporting diagrams and tables make it possible for you to adopt this approach on your projects, even with very little other formal project management training. It would also be useful at a corporate level, especially for companies looking to formalise project management processes and methods within their teams. Full of templates, this is a comprehensive resource that walks you through the processes with detailed flow diagrams and clear guidance for making your projects a success.

Gina Abudi 

President, Abudi Consulting Group, LLC,

Autor of The Complete Idiot's Guide to Best Practices for Small Business

Wow!  A complete, easy to understand reference guide for ensuring strong project management processes in your organization. Use this book on your next project - regardless of its size - and you'll find yourself less frustrated and stressed out - and your projects far more successful! This book will help you take your ability to manage projects to the next level. 

Susan Madsen 

Project Management Leadership Coach,

Author of The Project Management Coaching Workbook – Six Steps to Unleashing Your Potential

Project Workflow Management ” by Dan Epstein and Rich Maltzman is a comprehensive guide to project management process workflows. It provides detailed explanations of each project management process and how it fits into the overall project lifecycle. This methodical book will greatly help any project manager to navigate and control a project.  

Readers' reviews on Amazon as of 06/11/2015

By Mal Smith on 27 April 2014

Shows how to manage the complexities of project management

As a PM Mentor, I have been seeking an effective way to show the importance of workflows, whilst mastering the complexities and nuances of the art of project management. This book is quite revolutionary in addressing this.

I found it well written, and quite easy for the practitioner to become motivated to drive change and continual improvement. I would recommend this book to anyone - from project office executive to those interested in becoming a project manager.

By Shaid on February 16, 2014

The workflow to better project management

Project Workflow Management, published recently by JRoss, and co-authored by Daniel Epstein and Richard Maltzman, is one of the most interesting professional books I've read recently. The book presents project workflow, which blends the practical knowledge we've all gathered during our PM careers with the PMBOK® Guide framework, transforming the combination into a series of flow charts and visuals. Walking through the book's visuals tells us exactly which processes to use and how to implement them, with guidance along the way as to which process should be given greater emphasis, where to expect risks and complexity and so forth. Each diagram also backed by tables and checklists for implementation and control. The book reflects a structured knowledge coming from experience and project management wisdom, that these authors have accumulated over the years. The book is rich in tips, examples and calculations which makes for a better understanding of the material, making apparent the deep knowledge of the authors.

The book opens with a fascinating introduction by Dr. Harold Kerzner, one of the leading project management experts in the world and author of books "Project Manager's Bible", "Project Management - A Systems Approach to Planning, Scheduling and Controlling" and others. Dr. Kerzner provides his unique insight as to how project management has evolved and growned, and underlines the philosophy of project management, accompanying this with an amusing and strangely accurate "Laws of Project Management" and the main rationale behind the PM Workflow method, which will potentially minimize project errors.

The book chapters detail the project management framework (in other words, the PM Workflow method), the project management knowledge areas, configuration management, an expanded control framework and also the significant and detailed project closure stage. I really liked the chapter on estimating (time , cost, etc.). In addition, the book contains appendices and extras in the form of various tools available for download from the publisher and the authors' website <>.

The book is at the junction of PM (project management) and BPM (business process management), changing and expanding PM's existing limited paradigm. One can ask an individual with the PMI® PMP® Credential about processes and they'll tell you (properly) that each process has transaction tables of inputs, tools, methods and outputs. Most of us have memorized these tables well before the PMP exam, sometimes without deep understanding. The book is a great transition from "what to do" and "what we know"(PMBOK® Guide ) to "how to do" (tools and processes, what comes first, what decisions affect the decision).

When "following" the book's flowcharts, the thinking becomes more intuitive and processes becomes clear and well understood (the authors provide start, end, decision points, changes, process loops, etc.). Various parts of a project are smoothly connected and one can clearly see the conditional dependencies and the timelines of the project's process execution flow. I love the book's frequent and illustrative use of flow charts. They are like a map on which you can find your current position, distance to the destination, the road conditions and see the whole trip to the destination. Along with those visuals, the process flow reduces, in my opinion, the possible failure points and makes the project management process more comfortable. "Following the flow" - as the authors put it - simply improves the quality of the `process' of project management.

The book is written for a wide variety of professional readers. Junior and aspiring project managers / trainees will the find the "User Guide" and "Operating Instructions" for the project right from the start, with lots of illustrations and practical examples. Project Workflow Management provides for this audience decision tables and many checkpoints that will make it easier to manage and control project. On the other hand, senior and experienced project managers will find that the book refreshes their knowledge and perhaps reminds them of key project management methods they either may have forgotten or simply haven't applied recently. In fact, I, as an experienced project manager, was happy to have an opportunity to "remodel" the process of the established thinking when going through many flowcharts and I found myself going back to review them again, then come back trying to refute them, but eventually enjoy the final results as the model was exactly correct. And last - but certainly not least - PMO managers and the personnel in charge of best practices will find the book a great source for establishing business needs and building work processes at the organizational level.

One thing that bothered me is many numbers, codes and cross-references between the different parts of the process flow diagrams. No doubt that a large drawings depicting the entire workflow would be easier to digest than a large number of separate drawings. However, this is an outcome of the format - a book - and we can live with it because of the large net benefit still gained from the book. If the method is implemented in software, this issue disappears.

I would be very happy to manage a project according to the method presented in the book. Certainly I am putting it on my own `To-Do' list.

Have fun reading (and implementing).

Shai Davidov, B.Sc., MBA, PMP, CSM
Project, Program and Portfolio Management Expert
VP Methodology, PMI Israel Chapter

By Marin on December 8, 2013


By Marin on December 8, 2013

This Project Workflow Management book dares to offer what no other book has ever offered to project managers before - an opportunity to eliminate most mistakes in managing projects by "following the flow" and significantly improving the quality of all projects. This book reflects a concentrated knowledge of project management wisdom. Even the most experienced project managers will find information in this book that they never knew, ready to be applied right out of the box. The less experienced PMs will find a detailed guide to flawless project execution, with multiple examples in all areas. The authors removed the handcuffs imposed by the waterfall method and replaced it with PM Workflow, which directs a project execution flow in accordance with decision tables, decision points and a `project health' evaluation results. I am convinced that PMI will gain a lot by recognizing the new level of project management competency presented in this book. It will allow PMI to get involved within the community of the hands-on project managers and provide valuable `how-to-do-things' information rather than just `theoretical concepts'.

Tracking of the multiple execution threads (specifically in keeping control over when and which processes started and which finished in each thread - not the overall project execution tracking), allows tighter project management control, alerting project managers to issues within hours, even though this type of tracking can be somewhat involving when done manually. I believe this would be a simple and easy task for software developers to automate. In fact, I hope that the entire presented workflow will soon be automated. Having Microsoft Project, Clarity, Primavera or other such similar PM tools to incorporate the presented PM Workflow in this book will create a virtually error free guiding and directing project management tool, depending less on the individual project manager skills. It will quickly become invaluable within this field - an advancement that is long overdue. The concepts in this book are absolutely revolutionary, presented in an `easy to read' and `follow along' manner.

M.Avisar, MBA, EETech
Assoc. Director, Mobile Business Services, M2M


By mbpmoexpert on December 8, 2013

Mel Bost, author of "Lessons Learned: Taking Project Management to a New Level in a Continuous Process Improvement Framework"

Daniel Epstein and Rich Maltzman have developed a "business process oriented framework" for project management which is the equivalent of a good "practice" with regard to how project management processes should be conducted in organizations. Harold Kerzner's very fine Foreword is really a "Requirements Document" defining the need for the Workflow which Epstein and Maltzman have created. I highly endorse this book and its contents because it sets a standard for sound project management practices which all companies in all disciplines can use as a basis for PM.

As a practitioner in project lessons learned, I really appreciate an organization having a "sound PM practice" and "Workflow" in place because it sets the stage for focusing on what I term "actionable" project lessons learned. I applaud Epstein and Maltzman for giving us the Workflow and Framework we have been looking for over these many years.

 By C. Hefferon on December 9, 2013

Must Read for All Project Managers and Business Leads

This book is a must-read for any manager of projects. It changes the paradigm for the project management thought process to one that's workable, and fits the reality of the ebbs and flows of projects from one phase to the next. The use of workflow makes it possible to track changes and the repetitive processes that occur in reality but haven't been accurately represented yet in a methodology.

There are also many tips on how to avoid the pitfalls that occur with technology projects, providing the reader with insights that would take decades to learn through experience. After 34 years of managing projects, I've changed my thought process and have learned from this book. I highly recommend it.

By Barbara16 on January 31, 2014

Project Workflow Management

Project Workflow Management provides an excellent framework for a project from start to completion. The great graphics and templates illustrate concepts and relationships, and guide the project manager thru the project life cycle. As an instructor and consultant, I welcome the opportunity to share these workflows with students and clients.

By Henk-Jan van der Klis on December 15, 2014

Project management step-by-step approach

Phasing a project is a good practice. To express project management in terms of processes and decision making points is recognized in the processes that make up the framework PRINCE2. The same premise (controlled environments, process-based) is found at the initial chapters of Project Workflow Management by Daniel Epstein & Rich Maltzman. An ideal project that has containers, in this book frames, for requirements, planning, construction / tracking and closing / testing. The approach so initially limits itself to a linear, one-off project to manage. Where PMBOK is the toolbox full of methods, principles and practices, an approach like Project Workflow Management provides sequences of activities, decisions, inputs and results, templates, checklists and examples. More than 50 process flow diagrams are provided to help you out and give a visual overview of the work you're doing as a project manager.

This unique approach significantly improves projects quality because the compliance with all required project management processes is enforced by PM Workflow®, saving companies expenses. The book illustrates project management business processes and their flows by over fifty process flow diagrams with a visual portrayal and detailed explanation of processes. Techniques like risk management, financial analysis, business requirements analysis and planning all have their place in frames. Events like a new issue, scope change, or identified risk each triggers a process. The Project Control Book, estimating, earned value analysis, resource and quality management are there. Less words are spent on the human factors, such as leadership, teamwork, dealing with resistance and stakeholder engagement. Powerful is the workflow approach. Following the steps, you'd include actions you otherwise would forget soon.

The book is accompanied by a website at which tools, e.g. project risk assessment, the earned value analysis and the client satisfaction evaluation are available for free. Updated drawings and other resources to which a ‘customer of the book’ gets access are there as well.

By Robert Rpobinson on August 8, 2014

Four Stars

Clearly written, well done.

By Yuliya I Edwards on March 28, 2015

First good PM book I've found.

Finally, a PM book that actually HELPS you to plan for PM, and organize.

By Time Tinker on May 24, 2015

Four Stars

Very detailed and informative.